Question 1

What areas do you service?

Accepted Answer

Patriot Facility Maintenance provides commercial repair and maintenance services for multi-site operators nationwide. Contact us to discuss service coverage for your locations.

Question 2

Do you offer 24/7 emergency services?

Accepted Answer

Yes! We provide round-the-clock emergency response services for urgent facility issues. Our emergency hotline is available 24 hours a day, 7 days a week, 365 days a year. Call us immediately for plumbing emergencies, electrical issues, HVAC failures, or any situation that threatens your property or operations.

Question 3

What types of properties do you work with?

Accepted Answer

We work with a diverse range of commercial properties including retail stores, restaurants, medical facilities, office buildings, industrial warehouses, multi-family housing, and more. Whether you manage a single location or a national portfolio, we can scale our services to meet your needs.

Question 4

How do I request a quote for services?

Accepted Answer

You can request a quote by contacting us through our website, calling our office at (800) 549-8852, or emailing info@patriotfmllc.com. For our existing clients, you can submit service requests directly through your customer portal once your account is set up.

Question 5

Are you licensed and insured?

Accepted Answer

Absolutely. Patriot Facility Maintenance holds NC General Contractor License # L.85440 and maintains comprehensive general liability insurance and workers' compensation coverage. We also require all our vendor partners to carry appropriate licensing and insurance.

Question 6

How do I become an approved vendor?

Accepted Answer

We're always looking for quality trade professionals to join our vendor network. Visit our Vendors page to learn about requirements and submit your application. We require valid licensing, insurance, and a commitment to professional service standards.

Question 7

What is your typical response time for service requests?

Accepted Answer

Response times vary based on the nature and urgency of the request. Emergency services receive immediate attention with technicians dispatched as quickly as possible. Standard maintenance requests are typically scheduled within 24-48 hours. We'll always communicate expected timelines when you submit a request.

Question 8

Do you offer preventative maintenance programs?

Accepted Answer

Yes, we offer customized preventative maintenance programs designed to keep your facilities running smoothly and prevent costly emergency repairs. Our programs can include scheduled HVAC maintenance, plumbing inspections, electrical system checks, landscaping, and more.

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